Support and Monitoring

We are continuing to improve on our automatic monitoring systems and the status and performance of some systems can be seen here.

• Click here to see details of email passing through our Email systems
• Click here to see details of Anti-Spam and Anti-Virus Email rejection

The Bug Tracker

If you are having a problem with services provided by Encryptec then feel free to log a query on the bug tracker and an engineer will investigate the problem and provide feedback. This tracker can also be used to report issues with Free / Open Source products that Encryptec provide to the community. Please note that information posted to the tracker is visible to the world, so no passwords please!

The Forums

If you have a query or need some generic support, please consider posting your request to one of the available Forums. The benefits of this are many-fold, for example;

• Many people can see the query and you may get a useful response from another user in addition to one from Encryptec staff.
• Other people may see the posting and realise they have the same issue, which is useful for spotting common problems, especially for issues where it's not clear who or what is as fault, or even if it's actually a problem.
• The response / solution can be seen by the World, so you may actually see the solution to your problem without having to post , or indeed the response to your query may solve someone else's problem.
  

Direct Support options

Our offices are open 9am through 5:30pm weekdays and we can be contacted on 0845 5082719 or via our backup regional number on 01443 205756. In the event of an Emergency you can leave a message for the on-call engineer or send him a text message using the mobile phone number 0785 3305393.

If all else fails, you can email support@encryptec.net with your query and we'll get back to you as quickly as we can.